Shipping policy
Shipping Policy:
At Charklik, we strive to provide efficient and reliable shipping services to ensure your orders are delivered to you in a timely manner. Please read our shipping policy carefully to understand our procedures and guidelines.
Order Processing Time:
All orders placed with Charklik will be processed within 5 business days, excluding weekends and public holidays. Our team works diligently to prepare your order for shipment as quickly as possible.
Shipping Methods and Timeframe:
By default, we ship orders through sea freight to ensure cost-effectiveness. The shipping process typically takes between 30~ 40 normal days, depending on your location and other external factors. Please note that delays may occur due to unforeseen circumstances such as customs clearance processes or adverse weather conditions. We appreciate your patience in such situations.
Free Shipping Eligibility:
For orders with a total value exceeding $499, we offer free shipping. If your order total falls below this amount, a shipping fee of $69 will be applied. This fee helps us cover the cost of transportation, handling, and packaging to ensure that your order is delivered to you safely.
Cancellation Policy:
Once an order has been placed and is in the process of production or has already been shipped, it cannot be canceled. This is because our team immediately begins processing and packaging your order to ensure prompt delivery. If you have any concerns or need assistance regarding an order, please contact our customer service team at the earliest possible time, preferably before 5 business days from the order placement.
Order Tracking:
Upon shipment, we will provide you with a tracking number that allows you to monitor the progress of your order. You can track your order by entering the tracking number on our website or through the shipping carrier's website. Please note that tracking updates may take some time to be reflected, and there may be occasional delays in the updating of tracking information. We appreciate your understanding in such instances.
Customs and Import Duties:
Please be aware that international shipments may be subject to customs duties, taxes, and import fees. These charges are determined by the destination country's customs authorities and are the sole responsibility of the recipient. Charklik has no control over these charges and cannot predict their amount. Please contact your local customs office for further information regarding applicable duties and fees.
Lost or Damaged Shipments:
While we take utmost care in packaging and shipping your orders, rare instances of lost or damaged shipments may occur. If your order is lost in transit or arrives damaged, please contact our customer service team immediately. We will initiate an investigation with the shipping carrier and work towards a suitable resolution, which may include a replacement or refund, depending on the circumstances.
Address Accuracy:
To ensure successful delivery, please ensure that you provide accurate and complete address information when placing your order. Charklik will not be held responsible for any delays or additional costs incurred due to incorrect or incomplete address details. If you need to update your shipping address after placing an order, please notify our customer service team as soon as possible.
Change of Shipping Method:
While we primarily use sea freight for shipping, we understand that there might be certain circumstances where you may require alternative shipping methods, such as air freight or expedited shipping. If you have specific shipping requirements or requests, please contact our customer service team before placing your order. We will do our best to accommodate your needs, but additional charges may apply for alternative shipping methods.
Our Commitment:
At Charklik, we are committed to ensuring the satisfaction of our customers. We strive to provide accurate information, reliable shipping services, and transparent communication throughout the entire shipping process. If you have any questions, concerns, or need assistance, our dedicated customer service team is available to assist you.
To contact our customer service team regarding any shipping-related inquiries, please reach out to us at info@charklik.com. We value your support and look forward to serving you with our high-quality products and dependable shipping services.
At Charklik, we strive to provide efficient and reliable shipping services to ensure your orders are delivered to you in a timely manner. Please read our shipping policy carefully to understand our procedures and guidelines.
Order Processing Time:
All orders placed with Charklik will be processed within 5 business days, excluding weekends and public holidays. Our team works diligently to prepare your order for shipment as quickly as possible.
Shipping Methods and Timeframe:
By default, we ship orders through sea freight to ensure cost-effectiveness. The shipping process typically takes between 30~ 40 normal days, depending on your location and other external factors. Please note that delays may occur due to unforeseen circumstances such as customs clearance processes or adverse weather conditions. We appreciate your patience in such situations.
Free Shipping Eligibility:
For orders with a total value exceeding $499, we offer free shipping. If your order total falls below this amount, a shipping fee of $69 will be applied. This fee helps us cover the cost of transportation, handling, and packaging to ensure that your order is delivered to you safely.
Cancellation Policy:
Once an order has been placed and is in the process of production or has already been shipped, it cannot be canceled. This is because our team immediately begins processing and packaging your order to ensure prompt delivery. If you have any concerns or need assistance regarding an order, please contact our customer service team at the earliest possible time, preferably before 5 business days from the order placement.
Order Tracking:
Upon shipment, we will provide you with a tracking number that allows you to monitor the progress of your order. You can track your order by entering the tracking number on our website or through the shipping carrier's website. Please note that tracking updates may take some time to be reflected, and there may be occasional delays in the updating of tracking information. We appreciate your understanding in such instances.
Customs and Import Duties:
Please be aware that international shipments may be subject to customs duties, taxes, and import fees. These charges are determined by the destination country's customs authorities and are the sole responsibility of the recipient. Charklik has no control over these charges and cannot predict their amount. Please contact your local customs office for further information regarding applicable duties and fees.
Lost or Damaged Shipments:
While we take utmost care in packaging and shipping your orders, rare instances of lost or damaged shipments may occur. If your order is lost in transit or arrives damaged, please contact our customer service team immediately. We will initiate an investigation with the shipping carrier and work towards a suitable resolution, which may include a replacement or refund, depending on the circumstances.
Address Accuracy:
To ensure successful delivery, please ensure that you provide accurate and complete address information when placing your order. Charklik will not be held responsible for any delays or additional costs incurred due to incorrect or incomplete address details. If you need to update your shipping address after placing an order, please notify our customer service team as soon as possible.
Change of Shipping Method:
While we primarily use sea freight for shipping, we understand that there might be certain circumstances where you may require alternative shipping methods, such as air freight or expedited shipping. If you have specific shipping requirements or requests, please contact our customer service team before placing your order. We will do our best to accommodate your needs, but additional charges may apply for alternative shipping methods.
Our Commitment:
At Charklik, we are committed to ensuring the satisfaction of our customers. We strive to provide accurate information, reliable shipping services, and transparent communication throughout the entire shipping process. If you have any questions, concerns, or need assistance, our dedicated customer service team is available to assist you.
To contact our customer service team regarding any shipping-related inquiries, please reach out to us at info@charklik.com. We value your support and look forward to serving you with our high-quality products and dependable shipping services.
