Refund policy
Return and Refund Policy:
At Charklik, we strive to ensure your complete satisfaction with every purchase. However, we understand that circumstances may arise where you may need to return or request a refund. Please read our return and refund policy carefully.
1. Return Period:
Customers are allowed to initiate a return within 30 days from the date of product receipt. Any return requests made after this period may not be accepted.
2. Condition of Returned Items:
All returned items must be in new, unused, and undamaged condition. We kindly request that you package the product securely to prevent any damage during the return shipping process.
3. Return Procedure:
To initiate a return and request a refund, customers must contact our dedicated customer service team at info@charklik.com. Please provide your order details and the reason for the return. Our customer service representatives will guide you through the return process and provide you with the appropriate return address.
4. Return Shipping Fee:
Customers are responsible for the return shipping fee, except in cases where the product was received in a damaged condition. If the return is due to our error or a damaged product, we will cover the return shipping costs.
5. Custom Products:
Please note that custom products are generally not eligible for returns or refunds unless the item is received damaged or with quality issues. Custom products are specially made to your specifications, making them unique and non-returnable under normal circumstances.
6. Customs Clearance and Value Declaration:
To facilitate timely and hassle-free delivery, we kindly request that customers declare the value of the product below $59. In cases where the value declared exceeds this amount, customs clearance fees may occur, and customers will be responsible for any associated fees.
We reserve the right to refuse returns and refunds if any of the above conditions are not met, or if the returned item is found to be in a used, damaged, or unsatisfactory condition. Once your returned item is received and inspected, we will process your refund accordingly.
We value your trust and aim to provide the best customer service possible. If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team at info@charklik.com.
At Charklik, we strive to ensure your complete satisfaction with every purchase. However, we understand that circumstances may arise where you may need to return or request a refund. Please read our return and refund policy carefully.
1. Return Period:
Customers are allowed to initiate a return within 30 days from the date of product receipt. Any return requests made after this period may not be accepted.
2. Condition of Returned Items:
All returned items must be in new, unused, and undamaged condition. We kindly request that you package the product securely to prevent any damage during the return shipping process.
3. Return Procedure:
To initiate a return and request a refund, customers must contact our dedicated customer service team at info@charklik.com. Please provide your order details and the reason for the return. Our customer service representatives will guide you through the return process and provide you with the appropriate return address.
4. Return Shipping Fee:
Customers are responsible for the return shipping fee, except in cases where the product was received in a damaged condition. If the return is due to our error or a damaged product, we will cover the return shipping costs.
5. Custom Products:
Please note that custom products are generally not eligible for returns or refunds unless the item is received damaged or with quality issues. Custom products are specially made to your specifications, making them unique and non-returnable under normal circumstances.
6. Customs Clearance and Value Declaration:
To facilitate timely and hassle-free delivery, we kindly request that customers declare the value of the product below $59. In cases where the value declared exceeds this amount, customs clearance fees may occur, and customers will be responsible for any associated fees.
We reserve the right to refuse returns and refunds if any of the above conditions are not met, or if the returned item is found to be in a used, damaged, or unsatisfactory condition. Once your returned item is received and inspected, we will process your refund accordingly.
We value your trust and aim to provide the best customer service possible. If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team at info@charklik.com.
